Last updated: January 2026
When you submit a booking request, the item owner has 24 hours to respond. Your payment method will be authorized but not charged until the owner confirms the booking. If the owner doesn't respond within 24 hours, the request automatically expires.
The rental period begins at the agreed pickup time and ends at the agreed return time. Late returns may incur additional charges at the daily rate. Please communicate with the owner if you need to extend your rental.
You agree to return the item in the same condition it was received, accounting for normal wear and tear. Document the item's condition with photos at pickup and return. Report any pre-existing damage to the owner immediately.
You may not use rented items for:
You are responsible for the item during the rental period. Our damage protection covers accidental damage up to $1,000, but you may be held liable for damage resulting from negligence, misuse, or theft.
Free Cancellation (24+ hours before)
Cancel at least 24 hours before your rental starts for a full refund. The security deposit authorization will be released immediately.
Late Cancellation (within 24 hours)
Cancellations made within 24 hours of the rental start time will receive a 50% refund of the rental amount. The service fee is non-refundable.
No-Show
If you don't pick up the item without canceling, you'll be charged the full rental amount. Repeated no-shows may result in account suspension.
Owner Cancellations
If an owner cancels your confirmed booking, you'll receive a full refund including the service fee. We may also provide a credit toward a future rental to apologize for the inconvenience.
How to Cancel
You can cancel a booking from your dashboard. Select the booking and click "Cancel Booking." You'll receive a confirmation email with refund details.
What's Covered
Accidental damage during normal use is covered up to $1,000 per rental. This includes drops, spills, and minor accidents that occur while using the item as intended.
What's Not Covered
Security Deposits
Some items require a security deposit. This amount is authorized on your payment method but not charged. If the item is returned undamaged, the authorization is released within 3 business days. For damaged items, the owner may claim all or part of the deposit.
Step 1: Direct Communication
We encourage renters and owners to resolve issues directly through our messaging system. Most disputes can be resolved with clear communication.
Step 2: U-Rent Mediation
If you can't reach an agreement, contact our support team. We'll review the booking details, messages, and any photo documentation to help mediate a fair resolution.
Step 3: Final Decision
If mediation doesn't resolve the dispute, U-Rent will make a final decision based on our policies and the evidence provided. This decision is binding for all amounts up to $1,000.
Questions about our terms? Contact us