Terms of Service

1. Booking Process

When you submit a booking request, the item owner has 24 hours to respond. Your payment method will be authorized but not charged until the owner confirms the booking. If the owner doesn't respond within 24 hours, the request automatically expires.

2. Rental Period

The rental period begins at the agreed pickup time and ends at the agreed return time. Late returns may incur additional charges at the daily rate. Please communicate with the owner if you need to extend your rental.

3. Item Condition

You agree to return the item in the same condition it was received, accounting for normal wear and tear. Document the item's condition with photos at pickup and return. Report any pre-existing damage to the owner immediately.

4. Prohibited Uses

You may not use rented items for:

• Illegal activities
• Commercial purposes (unless agreed with the owner)
• Subleasing or re-renting to third parties
• Activities that may damage or endanger the item

5. Liability

You are responsible for the item during the rental period. Our damage protection covers accidental damage up to $1,000, but you may be held liable for damage resulting from negligence, misuse, or theft.

Owner Cancellations

If an owner cancels your confirmed booking, you'll receive a full refund including the service fee. We may also provide a credit toward a future rental to apologize for the inconvenience.

How to Cancel

You can cancel a booking from your dashboard. Select the booking and click "Cancel Booking." You'll receive a confirmation email with refund details.

What's Not Covered

• Intentional damage or misuse
• Theft or loss of the item
• Damage from prohibited uses
• Consequential damages (lost profits, etc.)
• Damage exceeding $1,000 in value

Security Deposits

Some items require a security deposit. This amount is authorized on your payment method but not charged. If the item is returned undamaged, the authorization is released within 3 business days. For damaged items, the owner may claim all or part of the deposit.

Step 2: DOYU Mediation

If you can't reach an agreement, contact our support team. We'll review the booking details, messages, and any photo documentation to help mediate a fair resolution.

Step 3: Final Decision

If mediation doesn't resolve the dispute, DOYU will make a final decision based on our policies and the evidence provided. This decision is binding for all amounts up to $1,000.