Privacy Policy

1. Introduction

This Privacy Policy describes how DOYU ("DOYU," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

2.1 Information You Provide

2.2 Information Collected Automatically

• Device Information:

  IP address, browser type, operating system, device identifiers, mobile network information

• Usage Data:

  Pages visited, features used, search queries, click patterns, time spent on pages

• Location Data:

  General location based on IP address, precise location if you grant permission

• Cookies and Similar Technologies:

  Session cookies, persistent cookies, pixels, and local storage

3. How We Use Your Information

We use your information for the following purposes:

3.1 Platform Operations

• Create and manage your account
• Process transactions and payments
• Facilitate communications between users
• Display listings and search results
• Verify user identities and prevent fraud

3.2 Safety and Security

• Detect and prevent fraudulent activity
• Verify user identities
• Enforce our Terms of Service and policies
• Protect users and the Platform from harm

3.3 Improvements and Personalization

• Improve and develop new features
• Personalize your experience and recommendations
• Analyze usage patterns and trends
• Conduct research and analytics

3.4 Communications

• Send booking confirmations and updates
• Respond to support requests
• Send promotional emails (with your consent)
• Notify you of policy changes

4.1 With Other Users

When you use the Platform, certain information is shared with other users:

• Profile name and photo
• Listing information (for Owners)
• Reviews and ratings
• General location (city/neighborhood) until booking is confirmed
• Exact pickup address (only shared after booking confirmation)

4.2 With Service Providers

We share information with trusted third parties who assist us:

• Stripe:

  Payment processing and fraud prevention

• Clerk:

  Authentication and identity verification

• Cloud providers:

  Data storage and hosting

• Analytics providers:

  Usage analysis and improvements

• Communication services:

  Email and notification delivery

4.3 Legal and Safety Reasons

We may share information when required:

• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of DOYU, our users, or others
• To investigate potential violations of our Terms of Service
• In connection with a merger, acquisition, or sale of assets

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

We implement industry-standard security measures to protect your information:

• Encryption:

  All data is encrypted in transit (TLS/SSL) and at rest

• Secure Payments:

  Payment information is processed by PCI-DSS compliant Stripe

• Access Controls:

  Limited employee access to personal data on a need-to-know basis

• Regular Audits:

  Security assessments and vulnerability testing

• Incident Response:

  Procedures to detect, respond to, and recover from breaches

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6.1 Account Settings

You can manage your information through your account settings:

• Update profile information and photos
• Change notification preferences
• Manage connected payment methods
• Control visibility of your listings

6.2 Privacy Rights

Depending on your location, you may have the right to:

• Access:

  Request a copy of your personal data

• Correction:

  Request correction of inaccurate data

• Deletion:

  Request deletion of your data (subject to legal retention requirements)

• Portability:

  Receive your data in a portable format

• Opt-out:

  Opt out of certain data processing or marketing

To exercise these rights, contact us at privacy@doyu.rent.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your notification settings. Note that you will still receive transactional emails (booking confirmations, security alerts, etc.).

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Platform and services
• Comply with legal obligations (tax records, fraud prevention)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as transaction records for tax compliance).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, protect, and improve the Platform. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by relevant authorities.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising CCPA rights

DOYU does not sell your personal information to third parties. To exercise your California privacy rights, contact us at privacy@doyu.rent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform. Your continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices:

• Email: privacy@doyu.rent
• Website: doyu.rent/contact